How to reach us
There are several ways you can reach us
Get support via Live Chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM.
Self-diagnose with IQOS Solver
Self-diagnose problems with your device using the IQOS Solver online self-diagnosis tool.
Call us at 800226042
Sometimes you just want to hear a human voice. We get it. That's why our phone support line connects you you directly to an IQOS expert.Get in touch
Send us an email
Write to us. Our inbox is never too full.
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