BONDS by IQOS is a compact, lightweight, easy-to-use heated tobacco device designed to enhance the experience by offering the authentic taste of tobacco without combustion. Instead of burning tobacco like a cigarette, BONDS by IQOS heats it using ROUNDHEAT SYSTEM™ technology.

Key information about the device:

• Compact and easy-to-use device.
• No cleaning required.
• RoundHeat SYSTEM™ external heating technology.
• Experience duration: about 5 minutes.
• Allows up to 25 uses on a full charge, with 3 consecutive uses.
• To be used exclusively with Blends™ tobacco sticks.
• Available in 2 colors: Cosmic Black, Ocean Blue

Similarities:

• BONDS by IQOS™ and IQOS ILUMA™ are both Philip Morris heated tobacco devices.
• They heat tobacco instead of burning it, offering the authentic taste of tobacco with no combustion or ash, and with less cigarette smell.

Different heating technologies:

• IQOS ILUMA™ heats tobacco from the inside using induction heating technology – SMARTCORE INDUCTION SYSTEM™.
• BONDS by IQOS™ uses ROUNDHEAT SYSTEM™ technology to heat the tobacco through external (resistive) heating.

Difference in experience:

• IQOS ILUMA™ offers a range of advanced features that can be enabled or disabled via the IQOS app to personalize the experience.
• BONDS by IQOS™ is a compact, lightweight device with essential lines and simple operation.
• The duration of the experience with IQOS ILUMA and IQOS ILUMA i is 14 puffs or up to 6 minutes, whichever comes first. With BONDS by IQOS™, the experience lasts about 5 minutes with no puff limit.

The sticks are not compatible:

• Blends tobacco sticks are designed to be used exclusively with the BONDS by IQOS™ device, while SMARTCORE STICKS™ (TEREA/DELIA/LEVIA) are designed exclusively for IQOS ILUMA and IQOS ILUMA i devices.
• SMARTCORE STICKS™ are divided into: tobacco sticks (TEREA and DELIA) and non-tobacco sticks with nicotine (LEVIA).
• Blends™ tobacco sticks contain tobacco. The tobacco is processed and appears similar to that in cigarettes, to deliver the authentic taste of tobacco.
• Blends™ tobacco sticks are not compatible with IQOS ILUMA or IQOS ILUMA i devices, and SMARTCORE STICKS™ (TEREA, DELIA, LEVIA) are not compatible with the BONDS by IQOS™ device.

IQOS ILUMA™ and BONDS by IQOS™ are intended for adult smokers who would otherwise continue to use tobacco and nicotine products. IQOS ILUMA™ and BONDS by IQOS™ are not risk-free; the specially designed sticks (TEREA/DELIA/LEVIA/Blends) contain nicotine, an addictive substance.

BONDS by IQOS™ heats tobacco using ROUNDHEAT SYSTEM™ technology. This technology uses external resistive heating, which warms the tobacco through the outer surface of the specially designed Blends™ tobacco stick. This allows the release of nicotine-containing vapor with the authentic taste of tobacco, without ash and with less cigarette smell*. The control electronics, which ensure device temperature regulation, include a safety monitoring system to prevent overheating.
*According to 75% of 389 adult smokers involved in studies conducted in 2024 in Japan.

The BONDS by IQOS™ device and Blends™ tobacco sticks are currently available only in the provinces of Turin, Perugia, Salerno, and Messina, in IQOS stores (IQOS Boutique, IQOS Lounge, IQOS Embassy), in participating tobacconists, or through Customer Service. To find the nearest store, call Customer Service or visit the STORE LOCATOR section on iqos.com.

BONDS by IQOS devices and Blends™ tobacco sticks are currently available in the following foreign countries:

• Philippines
• Colombia
• Ukraine
• Lebanon
• Indonesia

If you wish to purchase your device in a foreign country, please note that warranty service can only be requested in the country of purchase.

No, at the moment the BONDS by IQOS™ device is not available for online purchase. It can only be bought in IQOS stores (IQOS Boutique, IQOS Lounge, IQOS Embassy), in participating tobacconists in the provinces of Turin, Perugia, Salerno, and Messina where the device is currently being marketed and through Customer Service. Stay tuned to keep up with all the latest updates.

When the device is switched on, the ROUNDHEAT SYSTEM™ technology heats the stick to generate the aerosol (1st vibration).

• After the 2nd vibration (about 10 seconds), you need to take the first puff to prepare the device because some aerosol mainly composed of vaporized water must be removed.
• This excess water vapor, in certain humid and warm weather conditions, could lead to a warmer-than-usual sensation when inhaling the aerosol and may pose a risk of thermal burns. For this reason, users are instructed to take the first puff after the second vibration.
• The first puff may sometimes contain little aerosol and no flavor. This is normal and does not indicate any problem with the device or the tobacco stick.

BEFORE FIRST USE: Fully charge your device using the supplied charging cable and a compatible AC power adapter for about 180 minutes.

TURNING ON/OFF: Press and hold the button for 4 seconds until the device vibrates, then release it. The lights will slowly turn on (or off).

PREPARATION: Slide to open the stick insertion compartment and insert the Blends™ tobacco stick up to the line printed on the filter, with the filter facing outward. Press the button until the device vibrates and the light blinks (1st vibration). Then wait for the next vibration. After preheating, the device will vibrate again (2nd vibration).

• Position the stick and take one puff to prepare your device. You will not taste the tobacco yet. Wait for the next vibration.
• If the stick is inserted upside down (logo not visible), the device will not release vapor. Check the stick orientation before use.

START OF THE EXPERIENCE: At the third vibration, the device is ready for use. You have an experience of about 5 minutes. During use, the lights indicate the remaining time. To signal the last 30 seconds, the device will vibrate once with a flashing white light. At the end of the experience, remove the used Blends™ stick and dispose of it (once cooled) according to local regulations. Slide to close after use.

CONSECUTIVE USES: The device can be used 3 times in a row.

• After 3 consecutive uses, the lights will blink twice UP and DOWN to indicate the cooling process.
• It will take about 4 minutes before the device can be used again.

AFTER USE: Remove the stick shortly after the end of the experience. After removing the stick, do not touch the end section of the stick, as it reaches high temperatures after use. Close the device lid after use to prevent the accumulation of foreign particles (such as dust) in the heating chamber.

Before first use, fully charge the device from a wall outlet using the supplied cable connected to a certified, compatible AC power adapter. A full charge of the BONDS by IQOS™ device takes about 180 minutes (3 hours). To check the battery status, briefly press the button; the lights will turn on to indicate the battery level. If a non-certified or incompatible AC power adapter is used, the lights will blink slowly to indicate suboptimal charging. When the device is fully charged, all lights will turn off.

CHECKING THE BATTERY LEVEL: Briefly press the button for 1 second. The status lights will illuminate to show the battery level:

• 1 light = 25%
• 2 lights = 50%
• 3 lights = 75%
• 4 lights = full charge

When the battery is fully charged, 4 lights remain steadily on for 3 seconds, then slowly fade.

LOW BATTERY: A flashing yellow light indicates that the battery is low (0-5% remaining), so charge the device. The BONDS by IQOS™ device does not need to be fully charged to function; however, a full charge is recommended before first use. For safe use, always charge your BONDS by IQOS™ device using the supplied charging cable and a certified third-party AC Power Adapter (5 V 2 A with a safety certification mark). If other charging sources are used (non-certified or incompatible) - such as smartphone chargers, car phone chargers, laptop USB ports, or portable power banks the lights will blink slowly, and charging may take more than 3 hours.

No. The AC power adapter is not included. For safe use and optimal charging, there are three options:

• Use the AC power adapter from the following IQOS devices: IQOS 3, IQOS 3 DUO, IQOS 3 MULTI, IQOS ILUMA line, and IQOS ILUMA i.
• Purchase it separately at IQOS stores or on iqos.com.
• Use a certified third-party AC power adapter (5 V 2A with a safety certification mark).

Regardless of the option, ensure the device's USB port is clean and free of dirt or dust. If using a certified third-party AC adapter, make sure it:

• Provides 10W (5V 2A - 5 Volts, 2 Amps, indicated on the adapter packaging).
• Has a safety certification mark (indicated on the adapter by the CE conformity symbol).
• Is compatible with the IQOS (Type-C) cable.
• Does not use lower power.

Depending on the AC adapter model, it may take up to 15 minutes before the charging lights start blinking. Power specifications can be checked on the adapter or its packaging.

If using a third-party charging cable, make sure it:

• Is designed to provide up to 2 Amps.
• Has a safety certification mark (indicated by the CE conformity symbol).

Press and hold the button continuously for 10 seconds until the device vibrates 3 TIMES, then release it.
The reset is confirmed when all lights turn on, blink twice, and the device powers on. The lights will turn on and display the battery status.

Press and hold the button for 4 seconds until the device vibrates, then release it; the lights will slowly turn on (or off).
Do not hold for more than 10 seconds, or the device reset will start.
If you accidentally pressed the button and turned the device on, press the button for 4 seconds to turn it off again.

Flashing white lights:

• If the lights flash white, it means the device is outside the operating temperature range (0°-40°C); allow the device to return within this range.
• If the ambient temperature is low, try warming the device in your hands for at least one minute to bring it back into the optimal operating range.
• If the ambient temperature is too high, allow it to cool by removing it from the heat source.

Flashing lower yellow light:

• The device light flashes yellow 3 times, indicating the battery is low. The device needs to be charged.
• To get up to 25 experiences, the device must be fully charged.
• Make sure to use a certified AC power adapter* and the supplied charging cable.

Lights blinking up and down twice:

• This occurs after 3 consecutive uses.
• After 3 consecutive uses, the device automatically begins cooling and will not allow a 4th use.
• It will take 4 minutes before the device can be used again.

Flashing red light: Perform RESET:

• Press and hold the button continuously for 10 seconds.
• The reset is confirmed when all lights turn on, blink twice, and the device powers on. The lights will then display the battery status.

*Since the AC power adapter is not included, you can purchase an IQOS ILUMA™ AC adapter at IQOS™ stores or on iqos.com, or use a certified third-party AC adapter (5V 2A with safety certification mark) that:

• Provides 10W (5V 2A - 5 Volts 2 Amps).
• IQOS device charging cables are compatible with BONDS by IQOS™ devices.
• Has a safety certification mark indicated by the CE symbol on the adapter.
• When using an incompatible adapter, the lights will blink slowly and charging may take more than 3 hours.

Charge the BONDS by IQOS™ device with a certified AC power adapter* and the supplied charging cable. The device will automatically turn on once charging.

Press the button to check if the charge is sufficient for an experience:

• 1 light = 25%
• 2 lights = 50%
• 3 lights = 75%
• 4 lights = full charge

If it is still not charging, check that the USB connections are clean on both the device and the AC adapter (see the dedicated FAQ).

The device must be fully charged to provide up to 25 experiences; after briefly pressing the button, four lights should be visible. To ensure the device provides up to 25 experiences, fully charge the device using the supplied charging cable and a certified AC power adapter (for 180 minutes). Also, ensure the device is used at temperatures between 0° and 40°C. The device may stop functioning if used outside the optimal operating range.

No cleaning is required to achieve optimal performance from the BONDS by IQOS™ device. However, to ensure the device remains clean and free of foreign particles, residue, or dust, it is recommended to always keep the lid closed after use. If you notice liquid droplets inside the heating chamber, this is condensation that may enter the inhalation channel. These droplets are not related to any battery leakage. This liquid (condensation) can be easily cleaned with a tissue or cotton swabs.

No. It is not recommended to use IQOS cleaning tools for BONDS by IQOS™ because they are specifically designed for cleaning IQOS devices. However, it is still important to keep the device free of foreign particles, residue, or dust. For this reason, we recommend always closing the lid after each use.

The optimal temperature for proper device operation is between 0°C and 40°C. If the device is used outside this operating temperature range, the white light will blink twice. Do not use the BONDS by IQOS™ device:

• If it has been exposed to excessive heat or humidity
• If it has been placed near heat sources such as stoves or fireplaces
• If exposed to low temperatures, allow the device to return to the optimal temperature (but do not expose it directly to a heat source).

Yes. If you remove the Blends™ tobacco stick during use, the heating process will not automatically stop, and the device will continue to heat.
To stop the experience, turn off the device by pressing the button for 2 seconds.

The BONDS by IQOS™ device may produce some noise during operation. If the device is used according to the User Guide and the Safety Instructions and Warnings, this noise does not pose any safety or performance risk.
The device is operating normally and does not need to be replaced. The noise may continue throughout the experience but will stop at the end.

Will the sound continue for the entire usage period?
device can be used under normal operating conditions.
Does the sound mean the device has a quality problem?
No, it does not indicate a quality issue. If the device is used according to the User Guide and the Safety Instructions and Warnings, this noise does not pose any safety or performance risk.

We’re sorry, but this is not possible. Replacement is only valid for models within the same series.

The statutory warranty, valid in the country of purchase, lasts 24 months from the date of delivery. The warranty covers malfunctions due to conformity defects present at the time of delivery, meaning if the product or any of its components are defective in terms of materials or workmanship. Any malfunction of the BONDS device or the supplied Type-C charging cable is covered by a 24-month statutory warranty from the date of delivery, provided the device is used in accordance with the User Guide. In the case of multiple replacements, the warranty period of two years starts from the delivery date of the first purchased device.

The statutory warranty does not cover:

• Damage to any component of the BONDS by IQOS™ device caused by normal wear and tear.
• Cosmetic damage (such as scratches, scuffs, or broken plastics).
• Damage to device components caused by misuse, voltage fluctuations, improper handling, contact with liquids, fire, or removal of the serial number.
• Malfunctions caused by using incompatible products.
• Damage or malfunction caused by attempting to open, modify, or repair a device component by the user or an unauthorized technician.
• Damage or malfunctions caused by use other than described in the User Guide or in violation of the firmware license agreement.
• Degradation of the product's battery performance. Batteries are consumable parts, and performance degradation over time does not constitute a manufacturing defect.

If you notice a malfunction, stop using the device and turn it off. Contact Customer Service for proper checks; alternatively, you can visit our IQOS stores (IQOS Boutique, IQOS Lounge, IQOS Embassy) or authorized tobacconists (Premium Partner and Partner) in the provinces where the device is sold (Turin, Perugia, Salerno, and Messina).