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Warranty & its benefits
We'll cover your IQOS with a 2 year warranty.
The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.
Express Delivery
If your IQOS is not working and you are entitled to a swap, you can contact our Contact Service and easily receive a new device directly at home. Verify the coverage of the service.
Register your IQOS device at myiqos.com and unlock great advantages like:
- fast and free IQOS replacement
- international coverage with IQOS support and IQOS device replacement services wherever you are in the world
- access to limited editions and exclusive offers
If you bought your IQOS device on our website, your device is automatically registered so you can start enjoying all your extra benefits from day one.
International assistance, for support wherever you are in the world
International assistance, for support wherever you are in the world Covering 39 countries and at your disposal 24/7, whether you need support, troubleshooting or a device replacement, all you have to do is get in touch. We're here to help troubleshoot and figure out any issues with your IQOS device. And if the issue is covered under your warranty, we'll get a replacement to you as soon as possible.
Are you abroad and need help with your IQOS device?
Not to worry, our international assistance team is only a call away. Just call 00 800 2559 2559
*Some fees may apply, please speak to your network operator.
How do you get access to the IQOS international assistance service?
You just need to have registered to IQOS and linked your device to your account before you leave.
Where in the world are you covered by IQOS international assistance?
IQOS international assistance is available in 39 countries, check them here:
-Denmark,
-France,
-Germany,
-Greece,
-Italy,
-Lithuania,
-Monk,
-Holland,
-Poland,
-Portugal,
-Romania,
-Spain,
-Switzerland,
-UK,
-Bulgaria,
-Slovenia,
-Czech Republic,
-Slovakia,
-Latvia,
-Cyprus,
-Croatia,
-Andorra,
-Albania,
-Bosnia Herzegovina,
-Sweden,
-Armenia,
-Israel,
-Kazakhstan,
-Russia,
-Serbia,
-Ukraine,
-Moldova,
-Japan,
-New Zeland,
-South Korea,
-Malaysia,
-Indonesia,
-Palestine,
-South Africa,
-La Reunion,
-Canada,
-Colombia,
-Curacao,
-Guatemala,
-Dominican Republic
What do we cover with the IOQS warranty
The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing. Damages caused by ordinary wear and tear or improper use of the product are therefore excluded, as well as aesthetic damage such as scratches, dents and breakages of the external plastic support. In the case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective component within the first two years from the date of delivery according to the law (consumer code) . In the absence of proof of purchase, we reserve the right to consider the date of manufacture of the product as the start date of validity of the warranty. In the case of more than one replacement, the delivery date from which the two-year warranty begins is that of the first device purchased.
Registration
Got a question?
Find the answer in our FAQs.
Something we haven’t covered?
There are several ways you can reach us.
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Use our live chat
Chat to our IQOS Experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.
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Facebook us
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No question is too small
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
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Give us a ring
Sometimes you just want to hear a
human voice. We get it. That’s why our
phone support line connects you directly
to an IQOS expert.
Get in touch
This product is not risk free and is addictive. This product is intended for adult smokers only. The sale of tobacco products to persons under the age of 18 is prohibited. The distribution of tobacco products to persons under the age of 18 is prohibited. Offenders are subject to criminal prosecution.