GENERAL SALE CONDITIONS

1. PREMISE

These General Sale Conditions apply to the marketing by the Seller of the "IQOS" brand products of Philip Morris Group ("Products") through the website www.iqos.com (the “Website”), managed by Philip Morris International Management SA, with registered office at Avenue de Rhodanie 50 – 1007 Losanna, Switzerland and Philip Morris Italia S.r.l., with registered office at Via Po 11, 13, 15, 00198, Rome. Philip Morris Italia S.r.l. and the other companies directly or indirectly controlled by Philip Morris International Management SA, including Philip Morris Products SA (the "Producer"), with registered office at Quai Jeanrenaud 3 2000 Neuchâtel, Switzerland are not parties to this contract, but are the owners or licensees of the logos, trademarks, intellectual property rights present on the Site and/or relating to the Products, as better specified in the Conditions of use of the Site available here and to which you are referred.

1.2 The marketing throught the Website of the Products is carried out under exclusive rights by seller ARVATO SERVICES ITALIA S.r.l., Italian single-member company belonging to the Bertelsmann Group headed by Bertelsmann SE & Co KGaA, with registered office in 24050 Grassobbio (BG) – Italy, Via Zanica no. 19K, tax code, VAT number and registration number with the Bergamo Companies Register 03147950160 (the "Seller").

1.3. In accordance with Article 7, Legislative Decree no. 70 of 9 April 2003, the Seller's general mandatory information is as follows:

Arvato Services Italia S.r.l. Via Zanica no. 19K, 24050 Grassobbio (BG) – Italy, tax code, VAT number and registration number with the Bergamo Companies Register 03147950160 E-mail address: asit@pec.it Fax number: (+39) 035 3232654

2. DEFINITIONS

a) "General Conditions" means the general sale conditions in the version published on the Website at the time of transmission of a purchase order to the Seller; b) "Consumer" means any natural person of age (minimum age: eighteen years) who purchases the Products for purposes not related to any entrepreneurial, commercial, artisan or professional activity possibly pursued by them; c) "Price/s" means the price of the Products as indicated by the Seller on the Website, at the time of transmission of a purchase order to the Seller; d) "Cart" means the virtual container present on the Website, in which the Products selected for purchase are placed; e) "Shipping" means the methods and any costs for shipping and delivery of the Products, as indicated on the Website and, in any case, within the limits of the Territory, at the time of transmission of a purchase order to the Seller; f) "Party/ies" means the Seller and/or the Consumer; g) "Territory" means the Italian territory excluding Livigno, Campione d'Italia, the Italian coast of the Lake of Lugano and the San Marino Republic.

3. OBJECT

3.1. These General Conditions govern the sale and purchase of the Products through the Website.

3.2. Consumers must read these General Conditions before operating on the Website to purchase the Products. By placing a purchase order, Consumers represent that they are aware of and accept in full these General Conditions.

3.3. All Consumers placing a purchase order through the Website are kindly requested to print, or electronically save, and in any case, duly file, these General Conditions.

3.4. These General Conditions are exclusively intended for those who wish to purchase the Products for purposes not related to any entrerpreneurial, commercial, artisan or professional activity possibly pursued by them.

4. THE PRODUCTS

4.1. The characteristics and the composition of the Products are those described and available on the Website, as indicated in each Product Sheet.

4.2. Before transmitting to the Seller a purchase order, in accordance with the following clause 6, Consumers must carefully read the Products Sheets.

4.3 The visual representation of the Products on the Website, if available, usually corresponds to the photographic image attached to the Product Sheets. It shall be understood that the images of Products are provided for the only purpose of presenting them for sale, and that such images do not perfectly represent the characteristics and quality of the Products, which may differ in color and size. In the event of any discrepancies between the image and the Product Sheet, the description contained in the Product Sheet shall prevail.

5. THE PRICE

5.1. The Price includes standard packaging costs for the Products plus VAT (if applicable) and all indirect taxes

5.2.The Price does not include - unless otherwise indicated on the Website - the shipping charges that are different from, and alternative to, the standard shipping option offered by the Seller, which provides for free shipping on orders equal to or greater than the amount indicated in the order summary page on the Website before proceeding to place the order ("Standard Shipping"). Any other shipping methods and the related costs are communicated by the Seller and indicated on the Website. The Price does not include the payment service cost, where this is paid in cash on delivery, such circumstance to be indicated in the order summary page on the Website before proceeding to place the order.

5.3. Consumers pay to the Seller the Price, as well as any shipping and payment service costs, where payment is made in cash on delivery, as indicated in the order confirmation sent by email by the Seller and due in accordance with these General Conditions.

5.4. Consumers are aware that ignoring the costs, charges, taxes and/or duties referred to at the preceding clauses 5.1 and 5.2, indicated at the time of transmission of the order to the Seller, does not constitute just cause for cancellation of these General Conditions and that under no circumstance shall they be allowed to debit these costs to the Seller.

6. TRANSMISSION OF PURCHASE ORDERS

6.1. The presentation of the Products on the Website constitutes an offer invitation.

6.2. To place an order, Consumers select the Products of their liking among those available on the Website, place them in the Cart and transmit the order to the Seller, said order, as specified in clause 6.9, having the force of a contractual purchase proposal. All purchase orders can be placed in relation to one Product only or even multiple Products; in this case, the Products indicated in a single purchase order can be shipped together or separately, according to the Seller's stock availability, at no additional charge for the Consumers.

6.3. Purchase orders can be placed only by Consumers of age (minimum age: 18 years), who are registered with the Website. To this purpose, on completion of the selection of Products and related placement in the Cart, Consumers can alternatively: a) for consumers who have already registered with the Webiste, login, entering the access information, and go to the "Personal information" section of their personal account; b) for consumers who have not registered with the Website, register with the Website, providing the requested information, including a valid email address, accepting the website conditions of use, and reading the privacy policy and pre-contractual information available on the Website.

6.4. After login or registration, as the case may be, Consumers can proceed to the transmission of orders, entering the requested information during purchase. Consumers can also enter a shipping address for delivery of the Products (within the limits of the Territory) and/or a telephone number to be called at in case of urgent communications by the Seller in relation to the purchse made; said address and number are not required to be the same as those indicated at the time of registration with the Website.

6.5. Furthermore, during completion of an order, Consumers can request that the order be accompanied by an invoice, indicating the related invoicing information, including an invoicing address.

6.6. Before transmitting an order, Consumers can view the order summary, with the order details, which can still be modified before transmission. Before transmitting an order to the Seller, Consumers must carefully read these General Conditions, the Seller's Privacy Policy and the Pre-contractual Information.

6.7. In order to proceed to the transmission of an order to the Seller, Consumers: a) expressly approve, checking the proper box on the Website, these General Conditions; b) complete the order and finally send it to the Seller, clicking on the "Order now" button available on the Website.

6.8. At the time of transmission of an order, Consumers also select the following options among those available on the Website: a) payment method, as better specified in the following clause 7; b) shipping method, where a different shipping method, other than Standard Shipping, is offered by the Seller.

6.9. A purchase order transmitted to the Seller has the force of a contractual purchase proposal.

7. PAYMENT METHOD

7.1. The Price and any Shipping costs can be paid, at the Consumer's choice, by: i) credit card and debit card (entering the 3D Secure Code Mastercard or Verified by VISA codes at the time of payment); ii) available PayPal system, at the terms and conditions specified below; iii) cash on delivery. The Seller reserves the right to offer other payment methods, giving proper indication thereof on the Website.

7.2. In case of payment by credit and debit cards, or payment via PayPal, the order amount is exclusively charged at the time of transmission of the order confirmation referred to in clause 8.2 and clause 8.3.

7.3. In case of payment by credit card, debit card or PayPal, Consumers are redirected to a protected site, and the credit card information directly verified for authenticity by the related credit card providers for the protection of Consumers. If, for any reason whatsoever, it is impossible to debit the amount due, the sale process automatically falls through and the sale contract is automatically cancelled, at no charge for the Consumers and without any responsibility on the part of the Seller.

7.4. Any communications in relation to the payment and the data provided by the Consumers at the time of payment are transmitted via secured lines with full guarantee of protection, thanks to the security protocols of the payment circuits. The Seller has implemented the SSS (Secure Sockets Layer) technology to protect the data that require a high level of security (e.g., passwords and credit card numbers). Thanks to this technology, the information is crypted and protected from any cyberattack.

7.5 In case of cash payment on delivery, the amount due is indicated in the cart, in the order summary received by email. On the day of delivery, Consumers pay to the courier the exact amount in cash, as change will not be given. The service cost is indicated in the order summary page, before transmission of the orders.

8. ACCEPTANCE OF ORDERS

8.1 On successful completion of the order transmission, and without prejudice to the provisions of clause 8.4, the Seller sends an order acceptance message to the Consumer's email address entered at the time of registration with the Website. The purchase order, the related confirmation and the General Conditions applicable to the contract between the Parties are saved in the Seller's electronic files.

8.2 If Consumers so request, the Seller transmits an electronic invoice of the purchase made to the email address indicated by them.

8.3. All contracts for the purchase of the Products are considered concluded at the time of receipt by the Consumers of the order confirmation referred to in clause 8.1.

8.4. If, at the time of order processing, the Products are no longer available, the Seller timely informs the Consumers of this circumstance via email. The Seller also promptly refunds any amount possibly paid in advance by the Consumers and the contract between the Parties is considered cancelled.

9. SHIPPING AND DELIVERY

9.1. Having sent an order acceptance message, the Seller sends to the Consumers a second email containing a link to the order “tracking number” to track the shipment. The order status is available on the Website, in the Consumer's personal area.

9.2. The Products are shipped to the address indicated during purchase, in accordance with the preceding clause 6.4, and are delivered directly to the Consumer, and not to other parties, subject to verification by the courier (i) that the Consumer is of age (minimum age: 18 years) as shown by a valid ID card and (ii) that the personal information shown in said valid ID card corresponds to the name indicated in the waybill of the Consumer's order. In case of any discrepancies between the ID card and the name indicated in the waybill of the Consumer's order, or in case of refusal to exhibit a valid ID card or of minor age, the courier will not deliver the Product.

9.3. Consumers acknowledge and accept that, although the Website is potentially accessible from all over the world, shipping and delivery of the Products can only take place in, and within the limits of, the Italian Territory, excluding Livigno, Campione d'Italia, the Italian coast of the Lugano Lake and the San Marino Republic. Consumers acknowledge and accept that if the indicated address does not lie within the limits of the Territory, the related order cannot be completed and, therefore, the purchase cannot be made.

9.4. Currently, the Seller guarantees one Standard Shipping method only, with delivery in approx 2-4 business days (excluding Saturdays and Sundays), excluding islands and remote areas, which can be reached in 5-7 business days (excluding Saturdays and Sundays). The Seller however reserves the right to offer to the Consumers other shipping methods, to be indicated on the Website together with the related cost.

9.5. Except in cases of force majeure or unintentional accident, the ordered Products are delivered by the above-indicated terms and in any case, in accordance with clause 61 (1), Italian Consumers' Code, within a maximum period of 30 days from the day of receipt by the Consumer of the order confirmation email sent by the Seller.

10. RIGHT TO WITHDRAW, RETURN OF PRODUCTS, REFUNDS

10.1. Consumers have the right to withdraw from any contract concluded with the Seller, without giving any reasons, within 30 days from the day on which they acquire physical possession of all purchased Products.

10.2. Within the term indicated at the preceding clause 10.1, the Consumers who intend to exercise the right to withdraw from the contract inform the Seller thereof, sending a notice, in either of the following two ways: a) communicating to the Customer Service, at the toll-free number 800 22 60 42, their decision to withdraw, and providing the information indicated in the standard withdrawal notice attached to these General Conditions, prepared in accordance with Article 49 (1) letter h), Italian Consumers' Code. The Customer Service sends the Consumers a confirmation of the receipt of the withdrawal notice and information on how to return the products, including a shipping address. The Customer Service also immediately sends the above to the Consumer's email address; b) sending to the Customer Service's email address servizioclienti@iqos.it a withdrawal notice, indicating the Consumer's name and last name, address, date of purchase and date of receipt of the Product/s, type and quantity of the Products purchased, price paid. To this purpose, Consumers can use, at their discretion, and without any obligation thereto, the standard withdrawal notice attached to these General Conditions, in accordance with Article 49 (1) letter h), Italian Consumers' Code. The Customer Service immediately contacts the Consumers to provide information on how to return the products, including an address to which the Products need to be shipped. Confirmation of the receipt of the withdrawal notice and the information on how to return the products are also sent in a timely manner to the Consumer's email address.

10.3. Currently, the Seller offers a product return method through the offices of Poste Italiane S.p.A., with no direct costs for the Consumers. To use this return method, Consumers follow the procedure indicated by the Customer Service. In all other cases, it is understood that all direct costs to return the Products are at the Customers' expense.

10.4. Returned Products must be intact and, in any case, in the same conditions as they were received by the Consumers. In any case, Consumers can be held responsible for any reduction in the Products' value caused by a product handling modality different from that reasonably required to establish their nature, characteristics and working order, or if the original packaging or any essential parts thereof (accessories, cords, instructions manuals, etc.) are missing.

10.5. In case of exercise of the right to withdraw, the Seller returns to the Consumers all the amounts paid to the Seller, including the cost of the cash payment service, if incurred, for the Products returned in the same conditions as they were received by the Consumers, except for: (i) extra charges due to the selection by the Consumers of a type of delivery different from the less costly standard method (standard shipping) offered by the Seller and (ii) in case of partial withdrawal, requiring only reimbursement of the price of the Products returned, in accordance with the following clause 10.7, in a timely manner and, in any case, within at the most 30 (thirty) days from the date of receipt of the withdrawal notice served in accordance with the preceding clause 10.2. In any case, the Seller is entitled to suspend any refund until actual receipt of the Products or until proof is provided by the Consumers of shipment of the Products, if prior to that, according to the modalities agreed with the Seller.

10.6. The Seller makes the refunds using the same method of payment (crediting the amount to the credit card, debit card or PayPal system) that was selected and used by the Consumers to place the order for which they have exercised the right to withdraw, unless otherwise expressly agreed by the parties, and except in case of cash payment on delivery. In this latter instance, in order to allow the Seller to refund the cost of the cash payment service, the Consumers provide their current account's details (IBAN and SWIFT codes) to credit the related amount.

10.7. In compliance with the applicable regulations, Consumers have the right to withdraw even only in part from a given order, specifying, in the related notice given to the Seller, the number and type of the Products, from which they wish to withdraw. In this case, following a partial return of Products, to be effected within the time and according to the methods described in this clause 9, the Seller pays back only the amount of the Products returned by the Consumers.

10.8. Where applicable, the exceptions and exclusions referred to in Article 59, Italian Consumers' Code, remain applicable.

11. LEGAL GUARANTEE OF CONFORMITY

11.1. The Seller agrees to sell the Products in compliance with the purchase orders received, being it understood that there is no non-conformity if, at the time of receipt of the order confirmation, Consumers were aware of said non-conformity or could not have ignored it using ordinary diligence, or if the non-conformity derives from instructions or materials provided by the Consumers themselves.

11.2 In the event of non-conformity concerning the purchased Products, Consumers contact in a timely manner and, in any case, within the terms specified in the following clause 11.6., the Customer Service, at the toll-free number 800 22 60 42, through the Website or by email servizioclienti@iqos.it, in order to report the non-conformity found and provide proper evidence thereof.

11.3. The Customer Service runs proper checks as to the validity of the guarantee and the existence or not of the complained non-conformity; if defects do exist, the Customer Service authorizes the return of the defective Products, according to the methods and to the address specified by it, being understood that authorizing the return of Products does not constitute per se acknowledgement of the non-conformity as reported by the Consumers.

11.4. If the existence of defects is established, Consumers have the right, at their discretion, and within the limits of the provisions of Article 130, Italian Consumers' Code, to the restoration of the Products' conformity, at no extra charge for them, by either repair or replacement. Furthermore, Consumers may request, at their discretion, adequate price reductions or cancellation of the contract, where the conditions referred to in Article 130, Italian Consumers' Code, are met.

11.5. The Products marketed by the Seller are covered by a legal guarantee of 24 (twenty-four) months from delivery, if they are used by the Consumers as indicated in the Product Sheets and instructions manuals; it is understood that the Consumers are no longer entitled to the rights specified in this clause 11 if they fail to report to the Seller the non-conformity within the term of 2 (two) months from the date on which they discover the defect.

12. STANDARD MANUFACTURER'S WARRANTY

The Products are covered by a conventional warranty offered by the Manufacturer, which is recognised as an additional benefit and does not affect the rights provided for in Art. 11. The duration and conditions of the conventional warranty are indicated in detail in the illustrative leaflet inside the Product's packaging.

13. LIABILITY FOR DAMAGE CAUSED BY DEFECTIVE PRODUCTS

The provisions of European Directive 85/374/EEC and the Italian Consumers' Code apply in case of damage caused by defective Products.

INFORMATION ON PRODUCT DISPOSAL

Valid for the European Union and the European Economic Area.

IQOS and its individual components (including batteries) must not be disposed of with other household waste. It is therefore necessary to dispose of the waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. In addition, waste equipment (including batteries) can be returned free of charge to the point of sale when purchasing a new product or in the case of replacement under warranty. Waste equipment can in any case be returned free of charge to points of sale with a retail sales area for electrical and electronic equipment ("EEE") of more than 400 square metres.

The separate collection and recycling of your waste equipment (including batteries) at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.Disposal of waste equipment in unsorted municipal waste streams (e.g. landfill or incineration) may have negative environmental and health effects.

For more information about where you can drop off your waste equipment for recycling, please contact your local authority, your household waste disposal service or the shop where you purchased the product.The local importer of the product will arrange for the financing of the treatment and recycling of the waste equipment handed over at the designated collection points in accordance with local requirements.

A.E.E. Register No: IT160600009351

14. APPLICABLE LAW AND JURISDICTION

14.1. The sale contract between Consumers and the Seller is considered concluded in Italy and is governed by the italian law, expressly excluding the Vienna Convention of 1980 (Convention on Contracts for the International Sale of Goods – “CISG.”)

14.2. The court of the Consumers' place of residence or domicile has exclusive jurisdiction over any disputes arising in relation to the interpretation, performance or cancellation of these General Conditions or individual purchase orders.

15.2 Consumers are informed that the European Commission has created a platform for the on-line resolution of disputes between enterprises and consumers ("ODR Platform") through which complaints can be filed online to an ADR body, i.e., an impartial body providing assistance for out-of-court settlement of disputes originating from online transactions. The ODR platform is available at the following link

STANDARD WITHDRAWAL NOTICE

(pursuant to Article 49 (1), letter h), Legislative Decree no. 206/2005, Italian Consumers' Code)

To Arvato Services Italia s.r.l. Customer Service 800 22 60 42 servizioclienti@iqos.it

I, the undersigned (name and last name)__________________________,

resident/domiciled in (address) _____________________________________________ hereby submit notice of withdrawal from the sale contract relating to the following products ___________________________________________________________________________________ ordered on (date)____________ through the Website www.iqos.com and received on (date)____________. I also hereby request, pursuant to Article 56 (1), Italian Consumers' Code, within 14 days from receipt of this notice, refund of the payment in the amount of Euro________ by remittance through the same method of payment I have used for the original transaction, or by credit to (for orders paid in cash on delivery, enter IBAN and SWIFT codes) ____________________.

If the notice is sent by email, I will be immediately contacted by the Customer Service and given information on how to return the goods, including the related Return Form.

I also hereby represent that, without undue delay and in any case within 30 days from receipt of the order, I shall see at my own expense in case I do not opt for return through Poste Italiane S.p.A., according to the procedure indicated by the Customer Service, to the return of the aforementioned products to the address indicated by the Customer Service.

Date______________

Privacy Policy

PERSONAL DATA PROCESSING

The personal data provided by the users relating to payment tools and the data relating to the payment for purchase orders of IQOS brand products placed through the Website www.iqos.com (hereinafter, the “Website”), are processed by Arvato Services Italia s.r.l. (hereinafter, “Arvato” or “Data Controller”), in its capacity as Data Controller and in compliance with Regulation 2016/679/EU (hereinafter, “GDPR”) and equivalent national legislation (Legislative Decree no. 196/2003, as subsequently amended and supplemented.).

The data provided by the users for registration purposes are directly acquired by Philip Morris Italia S.r.l. and Philip Morris Products SA, which is the Data Controller of the related data processing according to the methods specified in the related privacy policy.

In addition, the terms and conditions for users to agree to the assignment of rights on ideas, images, comments, catch phrases associated with the subject matter of the Website, material and any other information created by the users and published on the Website ("Contributions"), and to agree to the use of their image possibly given to Arvato, are indicated after the privacy policy.

ORIGIN, PURPOSES AND LEGAL BASIS OF PROCESSING

Personal data are collected and processed directly from the Data Subject during registration with the Webiste for the following purposes:

a) allow order management and processing, invoicing and delivery of the Products ordered by the users from the Website, by Arvato (seller of Philip Morris Italia s.r.l., from which Arvato receives some of the data required to process the orders);

b) management of post-sale activities and possible returns of the products.

The provision of the personal data referred to in letters a) and b) is mandatory to finalize purchase orders and for any post-sale activities; failure to provide data results in the inability to start the sale process.

METHOD OF DATA PROCESSING, RETENTION PERIOD AND SECURITY MEASURES

The Personal Data are processed through manual and electronic means, according to logics strictly related to the aforementioned purposes and, in any case, in order to guarantee data security and confidentiality.

Without prejudice to specific obligations of the law, and in compliance with the principle of necessity sanctioned by the privacy law, the data are processed for the time strictly necessary to fulfill the purposes for which they are collected. Data security is guaranteed by a data encryption technology called Secure Sockets Layer (abbreviated as SSL). The SSL technology encodes the information before it is exchanged over the Internet between the User's computer and Arvato's central systems, making it incomprehensible to unauthorized users and thus guaranteeing confidentiality of the information transmitted; moreover, transactions made through electronic payment systems are finalized exclusively using the platform of the Payment Service Provider (PSP).

SCOPE OF DATA COMMUNICATION AND TRANSFER

To pursue the aforementioned purposes, Arvato may communicate and have processed, in Italy or abroad, the personal data of the users/customers by third-party subjects with whom we have a relationship, in the sense that such third parties provide us with services at our request. We will only provide such third parties with the information necessary to render the services, adopting any measures to protect Your personal data. Data can be transferred outside the European Economic Area if this is ncessary to manage Your contract. Moreover, personal data can be communicated to competent public agencies and authorities for compliance with legal obligations or to allow the ascertainment of responsibility in the event of cybercrimes against the Website, and can be communicated to, or placed at, third parties (in their capacity as data processors or, in case of electronic communication service providers, autonomous data controllers), which provide IT services (e.g., hosting, website management and development, ect.) and of which Arvato avails itself to perform tasks and activities - including those of a technical and organizational nature - that are related to the operation of the Website. Furthermore, the data can be disclosed to third parties in the event of changes in the company's shareholding, such as mergers, sale of company or company's branches. The subjects belonging to the aforementioned categories act as separate Data Controllers or as Data Processors designated for the purpose by Co-controllers. The personal data can also be disclosed to the Arvato employees/consultants expressly designated by it as data processors.

RIGHTS OF USERS IN ACCORDANCE WITH ARTICLES 15-22, GDPR

1. Data subjects are allowed to exercise at any time the rights provided for by the law, including:

a. right of access to their personal data, obtaining proof of the purposes of processing by the Controller, the categories of personal data concerned, the recipients to whom the personal data will be disclosed, the applicable data retention period, the existence of automated decision-making processes;

b. right to obtain without any delay rectification of incorrect personal data concerning them;

c. right to obtain in applicable cases erasure of personal data;

d. right to obtain restriction of processing and object thereto, if possible;

e. right to request portability of the personal data provided to Co-controllers, i.e., receive them in a commonly used electronic form readable by automatic devices, including for transmission of such data to another Controller, within the limits and subject to the obligations set out in Article 20, GDPR.

Data subjects can also lodge a complaint with a supervisory authority in accordance with Article 77, GDPR.

METHODS FOR EXERCISING THE RIGHTS REFERRED TO IN CLAUSE 7

Data subjects can exercise the rights referred to in Articles 15 to 22, GDPR, at any time and in accordance with the national legislation, sending a letter by email or postal service to the Personal Data Controller, writing to Arvato Service Italia s.r.l: E-mail address: clienti.asit@pec.it Postal address: Via Zanica 19k, Grassobbio BG, 24050 For information on the personal data processing effected on the Webiste www.iqos.com see the Privacy Notice available on the site.

Pre-contractual information

PURSUANT TO ARTICLE 49, LEGISLATIVE DECREE NO. 206 OF 6 SEPTEMBER 2005 (“ITALIAN CONSUMERS' CODE")

A. MAIN PRODUCT CHARACTERISTICS

Arvato Services Italia S.r.l. markets "IQOS" brand products, sold through the site www.iqos.com (hereinafter, the "Site") managed by Philip Morris International Management SA and Philip Morris Italia S.r.l., with registered office at Via Po nos. 11, 13, 15, 00198, Rome, Italy. Philip Morris Italia S.r.l. Philip Morris Products SA (the “Manufacturer”), with registered office at Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland, is a party to this agreement although it is the owner or licensee of the logos, trademarks, intellectual property rights presented on the Website and/or related to the Products, as better specified in the Conditions for Use of the Website available here and to which reference should be made.

The “IQOS” brand products (hereinafter, the "Products") are selected by the Consumers through consultation of the Website, whose access is regulated by the "Terms and conditions for use of the Website www.iqos.com”, which, together with the "General Sale Conditions", this "Precontractual information pursuant to Article 49, Legislative Decree no. 206 of 6 September 2005 (“Italian Consumers' Code") and the "Information on personal data processing" constitute the contractual documentation between Arvato Services Italia S.r.l. and the Consumers.

Products are exclusively sold to consumers (hereinafter, the "Consumer/s") of age and registered with the Website.

B. IDENTITY OF THE COMPANY

Arvato Services Italia S.r.l. (hereinafter, the "Seller") is an Italian single-member limited liability company, with registered office in 24050 Grassobbio (BG) – Italy, Via Zanica no. 19K, tax code, VAT number and registration number with the Bergamo Companies Register 03147950160 - E-mail address: sit@pec.it Fax number: (+39) 035 3232654

The Seller is a company of the Bertelsmann Group headed by Bertelsmann SE & Co KGaA.

The Seller markets the Products exclusively on behalf of Philip Morris Italia S.r.l., an Italian company with limited liability, with registered office in 00198 Rome (RM) - Italy, Via Po n. 11-13-15, tax code, VAT number and registration number with the Register of Companies of Rome 06657521008. Philip Morris Italia S.r.l. and the other companies directly or indirectly controlled by Philip Morris International Management SA, including Philip Morris Products SA, are not parties to the contract of sale of the Products, but are holders or licensees of the logos, trademarks, intellectual property rights present on the Site and/or related to the Products.

C. COMPANY CONTACT INFORMATION

The Seller's registered office is located in 24050 Grassobbio (BG) – Italy, Via Zanica no. 19K.

For any communications by phone between the Consumers and the Seller regarding product information, exercise of the withdrawal right, lodgement of complaints and general or under-warranty assistance, Consumers may call the Customer Service at the toll-free number 800 22 60 42.

For any communications by email between the Consumers and the Seller regarding product information, exercise of the withdrawal right, lodgement of complaints and under-warranty assistance, Consumers should write to: servizioclienti@iqos.it

D. METHOD TO CALCULATE THE PRICE OF PRODUCTS

The Products' prices are those indicated on the Webiste at the time of transmission of purchase orders to the Seller. Prices include standard packaging costs plus VAT (if applicable) and all indirect taxes.

Prices do not include - unless otherwise indicated - the shipping charges that are different from, and alternative to, the standard shipping option offered by the Seller, which provides for free shipping on orders equal to or greater than the amount indicated in the order summary page on the Website before transmission of orders ("Standard Shipping"). Any other shipping methods and the related costs are communicated by the Seller and indicated on the Website. Furthermore, prices do not include the payment service cost, where this is paid in cash on delivery, such circumstance to be indicated in the order summary page on the Website before proceeding to the related transmission.

Consumers pay to the Seller the Price of the Products, as well as any shipping and payment service costs, where payment is made in cash on delivery, as indicated in the order confirmation email sent by the Seller to the Consumers.

E. PAYMENT METHOD; DELIVERY OF PRODUCTS; PERFORMANCE OF CONTRACT

The Price and any Shipping costs can be paid, at the Consumer's choice, by: i) credit card and debit card (entering the 3D Secure Code Mastercard or Verified by VISA codes at the time of payment); ii) PayPal system; iii) cash on delivery.

In case of payment by credit and debit cards, or payment via PayPal, the order amount is exclusively charged at the time of transmission of the order confirmation email by the Seller to the Consumers.

Having sent the order confirmation message, the Seller sends to the Consumers a second email containing a link to the order “tracking number” to track the shipment.

The order status is available on the Website, in the Consumer's personal area.

The Products are shipped to the address indicated by the Consumers during the purchase procedure, and are delivered directly to the Consumer, and not to other parties, subject to verification by the courier (i) that the Consumer is of age (minimum age: 18 years) as shown by a valid ID card and (ii) that the personal information shown in said valid ID card corresponds to the name indicated in the waybill of the Consumer's order. In case of any discrepancies between the ID card and the name indicated in the waybill of the Consumer's order, or in case of refusal to exhibit a valid ID card or of minor age, the courier will not deliver the Products.

Shipment and delivery of the Products can only take place in, and within the limits of, the Italian Territory, excluding Livigno, Campione d'Italia, the Italian coast of the Lugano Lake and the San Marino Republic. Except in cases of force majeure or unintentional accident, the Products are delivered by the term provided for by each type of shipping method selected by the Consumers and, in any case, within a maximum period of 30 (thirty) days. All contracts for the purchase of the Products are considered concluded at the time of receipt by the Consumers of the order confirmation email.

F. METHOD FOR EXERCISING THE RIGHT TO WITHDRAW PURSUANT TO ARTICLE 54 (1), ITALIAN CONSUMERS' CODE; INFORMATION ON THE WITHDRAWAL NOTICE REFERRED TO IN ANNEX I, PART B

Consumers have the right to withdraw from the contract for the purchase of Products, without giving any reasons, within 30 (thirty) days from the day on which they acquire physical possession of the purchased Products.

The Consumers who intend to exercise the right to withdraw inform the Seller thereof, sending a notice, in either of the following two ways:

- communicating to the Customer Service, at the toll-free number 800 22 60 42, their decision to withdraw, and providing the information indicated in the standard withdrawal notice attached to the General Conditions, prepared in accordance with Article 49 (1) letter h), Italian Consumers' Code. Confirmation of the receipt of the withdrawal notice and the information on how to return the products, including an address to which the Products need to be shipped, are given to Consumers by the Customer Service and also sent in a timely manner to the Consumer's email address.

- sending to the Customer Service's email address servizioclienti@iqos.it a withdrawal notice, indicating the Consumer's name and last name, address, date of purchase and date of receipt of the Product/s, type and quantity of the Products purchased, price paid. Consumers can use, at their discretion, and without any obligation thereto, the standard withdrawal notice attached to the General Conditions, prepared in accordance with Article 49 (1) letter h), Italian Consumers' Code. The Customer Service immediately contacts the Consumers to provide information on how to return the products, including an address to which the Products need to be shipped. Confirmation of the receipt of the withdrawal notice and the information on how to return the products are also sent in a timely manner to the Consumer's email address.

Consumers have the right to withdraw even only in part from a given order, specifying, in the related notice given to the Seller, according to the same methods specified above, the number and type of the Products from which they intend to withdraw.

G. COSTS AND METHODS FOR RETURNING THE PRODUCTS IN THE EVENT OF WITHDRAWAL

Currently, the Seller offers a product return method through the offices of Poste Italiane S.p.A., at no direct cost for the Consumers. To use this return method, Consumers follow the procedure indicated by the Customer Service.

In all other cases, it is understood that all direct costs to return the Products are at the Customers' expense.

Following submission of a withdrawal notice, by email or through the Customer Service, the latter immediately contacts the Consumers to provide information on how to return the products, including an address to which the Products need to be shipped.

The information on how to return the products is also sent in a timely manner to the Consumer's email address.Returned Products must be intact and, in any case, in the same conditions as they were received by the Consumers. Consumers are held responsible for any reduction in the Products' value caused by a product handling modality different from that reasonably required to establish their nature, characteristics and working order, and if the original packaging or any essential parts thereof (accessories, cords, instructions manuals, etc.) are missing.

In the event of exercise of the right to withdraw, the Seller returns to the Consumers - in a timely manner and in any case within 14 (fourteen) days at the most from the date of receipt of the withdrawal notice - all the payments made for the returned Products, except for:

- extra charges due to the selection by the Consumers of a type of delivery method different from the less costly standard method offered by the Seller; and- in case of partial withdrawal, in which case only the amounts related to the returned products is refunded to the Consumers in accordance with clause 10.7.

The Seller is entitled to suspend any refund until actual receipt of the Products or until proof is provided by the Consumers of shipment of the Products, if prior to that, according to the modalities agreed with the Seller.

The Seller makes the refunds using the same method of payment (crediting the amount to the credit card, debit card or PayPal system) that was selected and used by the Consumers to place the order for which they have exercised the right to withdraw, unless otherwise expressly agreed by the parties, and except in case of cash payment on delivery.

H. LEGAL GUARANTEE OF PRODUCT CONFORMITY

The Products marketed by the Seller are covered by a legal guarantee of 24 (twenty-four) months from delivery, if they are used by the Consumers as indicated in the Product Sheets and instructions manuals; it is understood that the Consumers are no longer entitled to the guarantee rights if they fail to report to the Seller the non-conformity within the term of 2 (two) months from the date on which they discover the defect.

In the event of non-conformity concerning the purchased Products, Consumers contact in a timely manner and, in any case, within 2 (two) months from the date on which they discover the non-conformity, the Customer Service, at the toll-free number 800 22 60 42, or email servizioclienti@iqos.it, in order to report the non-conformity found and provide proper evidence thereof.

The Customer Service runs proper checks as to the validity of the guarantee and the existence or not of the complained non-conformity; if defects do exist, the Customer Service authorizes the return of the defective Products, according to the methods and to the address specified by it, being understood that authorizing the return of Products does not constitute per se acknowledgement of the non-conformity as reported by the Consumers.

If the existence of defects is established, Consumers have the right, at their discretion, and within the limits of the provisions of Article 130, Italian Consumers' Code, to the restoration of the Products' conformity, at no extra charge for them, by either repair or replacement, except where the remedy sought is objectively impossible or excessively cumbersome with respect to the other. Furthermore, Consumers may request, at their discretion, adequate price reductions or cancellation of the contract, where the conditions referred to in Article 130, Italian Consumers' Code, are met.

I. STANDARD MANUFACTURER'S WARRANTY

In addition to the legal guarantee of product conformity offered by the Seller, the manufacturer of the Products, Philip Morris Products SA (hereinafter, the “Manufacturer”), with registered office in Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland, provides a standard warranty free of charge on electronic device IQOS, which is an addition and does not alter the aforementioned legal guarantee.

The duration and conditions of the standard warranty are indicated in detail in the leaflet contained in the package of the device.

Instead, there is no standard manufacturer's warranty on IQOS pods, liquid-containing refills that are used with the IQOS device, in relation to which the rights referred to at the preceding letter remain valid. H - LEGAL GUARANTEE OF PRODUCT CONFORMITY

L. ODR PLATFORM

Consumers are informed that the European Commission has created a platform for the on-line resolution of disputes between enterprises and consumers ("ODR Platform") through which complaints can be filed online to an ADR body, i.e., an impartial body providing assistance for out-of-court settlement of disputes originating from online transactions. The ODR platform is available at the following link .

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.
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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.