You can buy IQOS online on the Ecommerce of IQOS.com and in our IQOS Embassies, Boutiques, IQOS Stores, IQOS Smart. tFind the store closest to you on the Store Locator
In order to place an order on IQOS.it, you must be a registered user. You can register directly on our website, in the "Sign in / Register" section, by selecting "Register". At the end of the registration, you will receive an email with a link to activate your profile within 24 hours. Once this operation is completed, you can start your purchases and take advantage of many other advantages, such as a dedicated assistance service, special initiatives, ideas and advice on how to best use your IQOS.
If you already have an IQOS account, instead, it will be sufficient to click on "Enter", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.
If you already have an IQOS account, instead, it will be sufficient to click on "Enter", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.
You can pay for your IQOS.it order, using one of the following payment methods: Credit / Debit Card, PayPal and Cash on Delivery.
The cash on delivery payment service is available at no additional cost. The exact amount of the order can be paid ONLY IN CASH upon delivery of the courier without the possibility of receiving the rest. In the event that you do not have the exact amount in cash, the courier will not be able to deliver the order, but will have to make another delivery attempt.
The cash on delivery payment service is available at no additional cost. The exact amount of the order can be paid ONLY IN CASH upon delivery of the courier without the possibility of receiving the rest. In the event that you do not have the exact amount in cash, the courier will not be able to deliver the order, but will have to make another delivery attempt.
To use your discount coupon, after creating the cart, you must enter the code in the special section "Enter the promo code and click OK", followed by the "OK" button: a message will appear to inform you of the correct entry. Select "Order Now" to proceed with the payment.
It is not possible to enter the promo code at a later time, as well as use more than one promo code per order.
We remind you that in order to order on IQOS.it you must be a registered user. You can easily register on the site, in the "Sign in / Register" section, by selecting "Register".
It is not possible to enter the promo code at a later time, as well as use more than one promo code per order.
We remind you that in order to order on IQOS.it you must be a registered user. You can easily register on the site, in the "Sign in / Register" section, by selecting "Register".
You can request an invoice, entering the tax code when ordering but NOT a VAT number. It is necessary to pay attention at this stage, since, by entering an incorrect tax code or VAT number, the order will not be processed regularly.
HEETS sticks, as tobacco sticks, can be purchased only in the shops authorized by the Customs and Monopolies Agency (tobacco shops).
TEREA SMARTCORE sticks, as tobacco sticks, can be purchased only in the shops authorized by the Customs and Monopolies Agency (tobacco shops).
Go the dedicated section "find tobacco with SMARTCORE STICK for IQOS ILUMA" where you can find the nearest tobacco shop with availability of TEREA SMARTCORE STICK (The information is not updated in real time, therefore we invite consumers to contact the tobacco shop selected - where present the telephone number).
The accessories for your IQOS device are available on the iqos.com website, in IQOS stores and points of sale. To find out which store is closest to you, visit the Store Locator section on iqos.com, we recommend that you contact the store of your interest to check availability.
On iqos.com you have the possibility to use Klarna, a payment option that allows you to pay your order in 3 installments, without interest. The method is valid only for orders over 35€, for more information you can visit the Terms of Pay in 3 instalments.
After choosing the products and the payment method, the amount will be automatically charged once the payment information has been entered correctly. Afterwards, you will receive an email confirming that the order has been successful.
If you have chosen the products and entered the payment information, but cannot complete the order, there may be a problem with your credit card or iqos.com.
Follow these two steps:
1. Please re-enter your card details or try adding another one.
2. If the problem persists, select another payment option.
Follow these two steps:
1. Please re-enter your card details or try adding another one.
2. If the problem persists, select another payment option.
Once you have completed your order, you will receive an e-mail confirming that the order has been completed correctly.
Inside the e-mail you will also find a copy of the invoice. The document will be in PDF format. In case you do not receive it, contact us at the number 800226042.
Inside the e-mail you will also find a copy of the invoice. The document will be in PDF format. In case you do not receive it, contact us at the number 800226042.
You can change the payment method only if you have not completed the order. Once you have chosen the products, click "Order now" to proceed to payment.
Next, you will need to enter your details and shipping address.
Finally, you can choose your preferred payment method. If you have already selected a payment method and completed the order, you will not be able to change the payment method.
Next, you will need to enter your details and shipping address.
Finally, you can choose your preferred payment method. If you have already selected a payment method and completed the order, you will not be able to change the payment method.