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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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IQOS Support - FAQs

Choose the technical assistance designed to be close to you at any time.
The IQOS experts are available every day. They can answer all your questions and inquiries; on IQOS and give you tips on how to use it.

IQOS Solver, on the Support page of iqos.com

Live Chat, available every day from 9 to 20

Call us on the toll-free number, available every day from 7 to 22: 800226042

Contact us via Email to: servizioclienti@iqos.it

Write us on Twitter @IQOS_Support_it

 


You can also receive assistance at one of our IQOS Shops, click here to check the opening hours.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.